Return Policy

Returns/Exchanges:

WHAT IS YOUR RETURN POLICY?

If you are not completely satisfied with any merchandise you have ordered, you may return it within 14 days of receipt for a full refund of the purchase price, no questions asked! Please contact us at info@uworld.store. All items must be in their original condition with their original packaging, instruction manuals, warranties and tags. Laundered garments and footwear showing visible wear are not returnable unless they are defective. If an item was ordered as a set, it must be returned as a set.

HOW DO I EXCHANGE AN ITEM?

All items must be in their original condition with their original packaging and tags. Failure to return without tags will result in automatic rejection. Laundered garments and footwear showing visible wear are not returnable unless they are defective. Original shipping/processing charges are not refundable. We will, however, exchange an item with no additional shipping/processing charges. Please contact Customer Care for assistance.

WHAT IF MY ITEM IS DEFECTIVE?

On rare occasions, a product can have a defect that we did not detect or that becomes apparent during use. If a product you have purchased has a manufacturing defect, please contact Customer Care for assistance.