Frequently Asked Questions
Placing an order is simple and secure. Just select the color, size and quantity of the item(s) you would like to purchase and then click the "Add to Shopping Bag" button. The Shopping Bag page will display the items in your cart and will allow you to change the quantity of or remove items. You can then proceed to checkout or continue shopping.
We accept payment by Discover, Visa,paypal,Apple pay and MasterCard.
We will charge for the processed in-stock items, plus the entire amount of shipping and handling costs.
No, you do not. During the checkout process you will have the opportunity to create an account with us. By creating an account, you will be able track your current order easily and you will be able to quickly see what you have ordered in the past. With an account you can also be notified about new products and promotions as soon as they are available. But, rest assured, you can also check out as a guest without creating an account with us.
On occasion, demand for a product will exceed the quantity in stock. If this is the case, you will see a message about availability when you hit the “Add to Shopping Bag” button. In addition, if you order an item that is currently out of stock, we will notify you by email that the product is backordered and when it is expected. We will usually give you the option of replacing the item with a different one (i.e., a different color).
If you are not completely satisfied with any merchandise you have ordered, you may return it within 14 days of receipt for a full refund of the purchase price, no questions asked! Please contact us! All items must be in their original condition with their original packaging, instruction manuals, warranties and tags. Laundered garments and footwear showing visible wear are not returnable unless they are defective. If an item was ordered as a set, it must be returned as a set.
All items must be in their original condition with their original packaging and tags. Failure to return without tags will result in automatic rejection. Laundered garments and footwear showing visible wear are not returnable unless they are defective. Original shipping/processing charges are not refundable. We will, however, exchange an item with no additional shipping/processing charges. Please contact Customer Care for assistance.
On rare occasions, a product can have a defect that we did not detect or that becomes apparent during use. If a product you have purchased has a manufacturing defect, please contact Customer Care for assistance.
We ship orders via YunExpress or U.S. Postal Service (USPS).
Customers in Canada generally use Canada Post for delivery.
Prices and shipping options will be listed during the Checkout process. You can also view the shipping policy.
After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
Depending on the shipping method selected, your order should arrive in 5 – 10 business days.
Special notice will be given on the arrival time of pre-sale products.